How we implement your CCTV

First things first
When you speak to us for information and advice, we will not try to sell to you or pressure you in any way. We will simply do our best to provide you with all the information you need to be able to make an informed buying decision. Whenever we meet you, we will have open, honest discussions without attempting to push you in a direction that you don't want to go in. We know from experience that this approach rewards us with long-term, trusting relationships with our schools.

Assist you in defining the objectives of your CCTV system
In order to design a CCTV system that fully meets your requirements, we must jointly arrive at a coherent understanding of what you wish to achieve. We will spend time with you to understand the issues that you wish to address, and to understand the peculiarities of your site. Your experience of your school and our experience of how to implement CCTV will result in a set of agreed objectives that will form the foundations of your CCTV system specification. This is a crucial step in our process, and one that guarantees that what we ultimately provide is exactly what you want with no surprises. As part of our commitment to the ICO CCTV Code of Practice, we will look for alternative solutions to cameras (perhaps better lighting in a location, putting bars across a window or providing a fence to prevent intruders hopping over a wall).

Provide you with a budget for your CCTV system
In order that you can have meaningful discussions with the governors at an early stage, we will provide you with
- our understanding of the objectives of the system
- an outline functional specification in plain English
- a budget for your investment in the CCTV implementation.

There is nothing contractual at this stage. This is information so that you can make an informed decision at the earliest possible stage whether you wish to proceed further.

Conduct a full site-survey
When you are happy that the proposal accurately reflects your requirements and accords with your budget, we will conduct a detailed survey of your school, during which we will gather information about:
- your building layout
- light levels
- scene dimensions
- environmental conditions
- your network architecture
- the movement of students, staff and visitors through the building
- vulnerable areas
- areas of high activity
- areas where privacy must be preserved

Provide you with a detailed proposal
Using the information gained from the survey, together with our knowledge of the objectives, digital CCTV camera specifications, video compression, network architecture, the Rotakin standard, the ICO code of practice and the Data Protection Act, we will provide a detailed proposal which will include:
- a plain-English specification of the system
- a CAD drawing showing the location of each camera
- an explanation of the role that each camera plays
- details of any upgrades or changes to your LAN
- an all-inclusive price with no hidden extras
- an installation schedule

Installation & training
When we proceed with installation, we like to cause as little disruption to teaching as possible. We can work during term-time outside of school hours, overnight or during school holidays. We are completely self-sufficient with all required trades and skills at our disposal, so you don't have to worry about having to co-ordinate different contractors.

During the installation and as the first cameras become live, we will provide you with training and access to the CCTV system so that you can familiarise yourself with it from the start. This gives you time to become fully au-fait with the system while we are on site.

We will also provide you with advice on how to publish information about your new CCTV system to parents, staff and pupils, so that you can promote the benefits it will bring, and dispel any myths at the outset. This will activate the deterrent effect of cctv before a single camera has been installed.

After the system is fully implemented, we will be on-hand to support you in any way that we can. We won't lock you into an onerous maintenance contract as is customary in the industry. We will take on responsibility for registering all equipment with manufacturers on your behalf so that all extended warranties benefits are passed-on to you.